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Q&A
Q:How can I choose the right product for my pet?
“A: Please choose products based on your pet’s type, age, size, and health condition. For example, lightweight products are recommended for small dogs, while durable items are better suited for large dogs. If you're unsure about which product to choose, feel free to contact customer support at any time, and we’ll provide guidance.”
Q: Are your pet toys safe?
“A: Our pet toys undergo strict quality control and meet safety standards. All toys are made from non-toxic, eco-friendly materials, ensuring the safety of your pet while they play. If there are any special usage precautions, they will be listed on the product page.”
Q: Are your pet products suitable for all dog and cat breeds?
“A: Our pet products are suitable for various dog and cat breeds. Each product includes information on the applicable breeds and size ranges, so you can choose the best product for your pet.”
Q: If I am not satisfied with the product I purchased, can I exchange it?
“A: If you are not satisfied with the product you purchased, we offer exchanges within 7 days of delivery. The product must be unused and in its original packaging. If there is a quality issue, we will provide a return or exchange.”